Costco Tire Service Center

zs zs 3 months ago

Dave at the Costco Tire Center is an exceptional employee—the kind of person who goes above and beyond. He made our experience at Costco wonderful, to say the least, and his expertise genuinely prevented what could have been a very costly automobile disaster. Customer service of this caliber is incredibly rare these days, and meeting people like Dave is even rarer. He took the time to thoroughly explain the issue, demonstrated remarkable knowledge and professionalism, and showed a level of care that made a lasting impression on us. We are extremely grateful for his help and employees like Dave are a tremendous asset to Costco and are a big part of what keeps customers coming back.

Meta Verse 5 months ago

Made mistake of trusting Costco brand for tire service. They scammed me real good.. I went their because TPMS sensor was malfunctioning.. they magically found a nail in random tire even though I told them multiple times there was no issue with tire pressure at all for weeks. it is just warning on dashboard.... and made me replace the perfectly good tire.. second day same low pressure warning.. never again.!!

Lori Gray 7 months ago

My experience with Costco Tire Service in Lawrenceville has always been exceptional. There were times I just stopped by the store to top off the air in my tires and one of of the guys inside on three separate occasions asked me if I needed any assistance. I was having a hard time filling one specific tire. I've had two service appointments with them. Each time, they were prompt in taking my car back for the appointment I scheduled and returning the car to me as promised. Their full investigation on my tire revealed my tire during my first visit is that it was leaking from the rim. This was fixed and the repair lasted. On my second visit, my car was promptly taken inside for service. They gave me an ETA on the time required for assessment, then called me for approval on replacing the tire pressure sensor. This allowed me time to finish my shopping, checkout as planned and to have a bite to eat. They replaced the sensor. Timing was perfect. The gentleman in the garage was kind enough to explain the warning light would go off after driving for a bit. (I knew that, but some people do not.) Pricing was great. Most of all, the service was prompt and courteous. Axel worked wit

Linqing Peng 9 months ago

I would be making a big mistake if I buy tires at Costco any more and get myself stuck with their shockingly slow maintenance for the next four years. 3 hours and 5 minutes’ wait, just to get a tire rotation, even with an appointment. 2h 45 min in, my car was the ONLY ONE left in the bay, yet NO ONE WAS WORKING on in. 20 minutes earlier, the center had enough staff to work on three cars at once. But later, some staff were rolling tires around, some cleaning up, just no one to perform a routine task on my car which was a normal mid-size sedan. It got even worse after I left. About 5 minutes after I left Costco and started driving on US 1, the “tire pressure low” warning came on. I had inflated my tires two weeks ago and everything had been fine. How can, after Costco claimed that they did the free tire inflation during tire rotation, my tire pressure became low? Now I’m stuck deciding whether I have to go back for air or to have the TPMS (air pressure sensor) checked, which I have zero confidence will be handled efficiently. Costco tire itself is no cheaper than other places like Walmart unless one replaces all four tires. I will definitely not buy tires from Costco any more, no

Alec Davis a year ago

Brought my car in for a simple tire repair. There were two nails and it was slowly losing pressure. I asked them clearly to plug both spots. Was told it'd take 1-2 hours. It took 2.5 hours and when I got the car back it had only one plug and one nail still stuck. After they refilled the tires they should have known there was still an issue, the pressure clearly shows there is still a problem.